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About ScaleWerks

Expertise in scaling business

Scale is both a protocol and a culture.

Mark Jacobs

ScaleWerks

At ScaleWerksTM we’ve been on the forefront of change as thought and implementation leaders our entire careers. We know that change is not a single initiative … and Scale is not merely another program; Scale is a way of seeing the world – it’s a paradigm – a lifestyle. And like any healthy lifestyle, it can be learned, internalized, and be a source of life-sustaining energy. According to a McKinsey Corporate Performance Analysis, less than 8% of strategic initiatives result in performance improvement. As seasoned authorities in sustainable value creation, we’ve made careers of leading those 8%.

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CEO | ScaleWerks

Mark Jacobs

Mark B. Jacobs has spent 30 years in executive leadership successfully guiding major growth initiatives – many starting as turnaround efforts. He has led re-capitalizations, start-ups, and key organizational change agendas that have scaled company growth and performance. He co-authored the SmartScale process which is built on his years of hands-on experience and expertise in Lean Manufacturing, Quality Systems, Sales & Operations Planning, Category Design & Development, Leadership Development, and Technology-Driven transformations.

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Project Manager | ScaleWerks

Ron Malone

Ron Malone has been consulting for over twenty-five years. Ron’s best known for being able to assist executives in implement business strategy. He brings a disciplined approach for implementing swift and effective change. The change strategies have varied. He has assisted in company mergers and acquisitions, shifting core business capabilities, redesigning sales organizations, establishing new distribution processes, and integrating shared/distributed services within operations.

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Chief Operating Officer | ScaleWerks

Bruce Leventhal

Bruce Leventhal is an accomplished executive business leader building strategic relationships with a distinguished history of achieving high revenue growth and operational excellence for technology, healthcare, professional services and telecom sectors. He has worked with private equity portfolios and family owned corporations in the SME market up to $10B that include program turnarounds for Corporations like McLeadUSA (now Windstream). He has received numerous awards in the categories of fastest growing business and entrepreneurial success.

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Managing Partner | Scaling Insights

Aldy Keene

A pioneer and thought leader in his field, Aldy Keene provides strategic vision and direction for Loyalty Research Center. He also leads a dynamic team of Project Directors, Researchers, Program Managers, Statisticians and Consultants to deliver exceptional value to clients. Aldy founded Loyalty Research Center in 1997, offering cutting edge research and consulting in the area of stakeholder relationship measurement and management.

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Analytics & Loyalty Director | Scaling Insights

Jackie Davis

Starting her career at Loyalty Research Center as a Program Manager, Jackie worked primarily with complex, internationally based clients. A firm believer in the power of customer information after seeing it first-hand, Jackie now takes ownership of the image, communication, and lead generation strategies at LRC.

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Director, Process Innovation | Scaling Technologies

Rob Locke

Rob has worked in the IT arena for over 30 years with the last 20 devoted to software development and leadership. He has a wealth of knowledge, that covers infrastructure, software development, business operation and management. Rob offers his experience with a depth that allows him to understand the problem, visualise the solution and execute the implementation.

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Analyst & Designer | Scaling Technologies

Dawn Taylor

Dawn joined Kodal in 2016 as a graphic designer. Since then, she has been specialising exclusively in digital design. She gains a deep understanding of clients ideas through careful listening and problem solving thought processes. She helps to map out ideas in a way which can be discussed, refined and rationalised, creating an understanding between the ideas of our clients and the technical minds of our developers. She has an eye for clean, modern design.

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