Beyond the inflection point
Any business, no matter what it is, lives or dies by the customer reaction it creates.
Step 3: the SmartScale Protocol
We know that change is not a single initiative … and Scale is not a program; Scale is a way of seeing the world – it’s a paradigm – it’s a lifestyle. And like any healthy lifestyle, it can be learned, internalized and be a source of life-sustaining energy.
According to a McKinsey Corporate Performance Analysis, less than 8% of strategic initiatives result in performance improvement.
As seasoned authorities in sustainable value creation, we’ve made careers of leading those that are in the 8%.